客服回复主题
1.应该在 QA 问（有 vp 或者没有 vp 都可以尝试，比如买家问这个产品有没有某个功能的。）
Dear Amazon
This review regards to asking the functions about the product,maybe the buyer does not know where to ask about it
He should ask in ""QA""or email to the seller,not leaving a bad review here for us,so it is very fair
for we seller
Please investigate it, and help us to remove it. Thank you
2.很满意，但是给差评（如果买家留 1 星 2 星，可以去掉，但是 3 星很难去掉）
Dear amazon
This is review, we though that the buyer left with wrong star
""Qualità prezzo ok
Carino. Il tuch é buono e la sincronizzazione di rubrica messaggi e notifiche é veloce, una volta che si è scaricata l app
Buon prodotto. Consegna perfetta""
The content of this review,all aspects are positive,but he left us with only 3 star,
Maybe the buyer is too excited to click with the wrong star by accidentally.
Please investigate it and help us to remove it.
Thank you
3.收到产品是裂的（亚马逊配送，你可以适当在邮件说产品，包装坏得很严重，是亚马逊的 责任）
Dear amazon
This is review,the buyer said that she received the Scratches one,and the package was broken,so
we though the package was damaged when amazon ship it.
Cause the package was shipped by amazon,so amazon will be responsible for it.
We checked all of our products very carefully before shipping to amazon warehouse,so the
product is good when we shipped it.
Please investigate it and help us to remove it. Thank you
4.二手货Dear amazon
This is review,the buyer said that she received the Scratches and the used one,and the package was broken,so we though the package was damaged when amazon ship it.
And the item must be the returned product by other buyer,Amazon did not check the returned
item carefully,and put the returned item to the sellable warehouse.
So this buyer received an used product.
Cause the package was shipped by amazon,so amazon will be responsible for it.
We checked all of our products very carefully before we shipped the products to amazon
warehouse,so the product is good when we ship it.
Please investigate it and help us to remove it. Thank you
5.差评带有侮辱性的语言
The comment includes obscene language, please remove it, thank you.#p#分页标题#e#
Dear Amazon Team
The customer review includes obscene language. Every buyers have the right to review product, but i don't think that he should use foul language, it can't meet the guideline of the review policy from amazon
The content of review: "只截取脏话部分"
Please investigate it and help us to remove it.
Thank you
Best Regards
6.没有 vp（比较难去，可以尝试）
Dear Amazon Team
I found all orders and can't find this order, the reviewer never buy it and use the product, this is a malicious comment, please help me remove it. Thank you in advance.
Best Regards
7.不会使用的（如 331 不会启动）
Dear Amazon
This review regards to asking the functions about the product,maybe the buyer does not know where to ask about it
He should ask in "QA"or email to the seller,not leaving a bad review here for us,so it is very unfair
for we seller.
Please investigate it, and help us to remove it.
Thank you
8.留评错的差评 （这个情况较少见，他在我们店铺和其他卖家那里留内容一模一样的差评，但我们没有vp，其他卖家那里有 vp）
Dear amazon
This is review,we though that the buyer left in the wrong link.
The 2 reviewers for the 2 links are all the same,
The buyer left the review in our product link,there is no ""Acquisto verificato"",but he left in another store link,there is ""Acquisto verificato"",so we thought that the buyer left the review in the wrong link,and realised that he did it wrong,so he reviewed to the correct link again,so for other store link,there is ""Acquisto verificato""
1.Here is our link:
https://www.amazon.it/gp/customer-reviews/R3ARNY492G1KHW/ref=cm_cr_getr_d_rvw_ttl?ie =UTF8&ASIN=B073XZD3PF
2.Here is another link(with ""Acquisto verificato"",the buyer should left his review in this link,not ours)
CORREZIONE FEEDBACK non funziona con huawei p9 lit...
UTF8&ASIN=B071955B43
Please check the attachment.
Please investigate it and help us to remove it. Thank you
